Outsource your Financial Services and Insurance Sales and Service to PCCW Teleservices

One of the keys to successfully outsourcing contact center and back office processes is finding the right partner. PCCW Teleservices has nearly two decades of experience providing call center outsourcing services to the financial services, banking and insurance industries. In fact, seven of the largest banks in the world rely on PCCW Teleservices to help them acquire new customers, improve customer retention and lifetime value, and increase cross-sell opportunities.

PCCW Teleservices works hard to meet the financial services and insurance industry’s most stringent requirements including on-going efforts for PCI and SAS70 compliance. We handle nearly 20 million financial service and insurance customer and prospect contacts annually for sales, service and support. With one of the largest pools of licensed insurance agents, we produce over 325,000 insurance product sales generating over $96 million in annual sales premiums for clients.

We have active insurance licenses in 50 states and Washington, D.C., including Life & Health, Property & Casualty, and Surplus Lines. Our proprietary software allows us to link program management with licensing and appointment databases to ensure regulatory compliance.

Outsourcing Benefits for Financial Services and Insurance

• Improve customer interactions
• Effective cost savings
• Extend reach and support in Asian Markets
• Broad foreign language support
• 24 x 7 x 365 service
• Proven sales results
• Process maturity and scalability

Contact us today to learn how our end-to-end business operations centers for financial institutions can help you reach even the highest performance and quality targets.