PCCW Teleservices: Multi-Channel Contact Center Outsourcing Services
One of the most important ways your customers interact with your brand is through your customer contact points. It may be a phone call inquiring about their latest invoice, an email checking on the status of a shipment, or a web chat inquiring about product details. Every interaction – whether it is inbound or outbound; voice, email or chat; or related to sales, service or technical support – is a direct reflection on your company and will impact your customer retention rates and lifetime values.
It’s important to choose a partner that has deep experience in all aspects of the customer contact experience. PCCW Teleservices offers fully integrated contact management solutions that cover every type of customer contact imaginable. Our highly skilled staff is specially recruited and trained so your customers have a great experience no matter how they choose to interact with your company.
PCCW Teleservices is available to help your customers in whatever way they feel most comfortable communicating. We offer language service capabilities to speak with over half of the world’s population so your customers can speak or write in the way that is easiest for them. We ensure every interaction with your customer or prospect is professional, the information is accurate and the experience leaves each person with a positive impression of your brand.
Our end-to-end contact management services include:
- Outbound and Inbound Services
- Traditional Voice Services
- Non-Voice Services including Email, Web Chat, Text and SMS
- Sales Strategy and Implementation
- Customer Care
- Technical Support
- Help Desk
- Back Office Support
Learn More
Sales | Customer Care | Technical Support | Back Office Support
