PCCW Teleservices White Papers and Case Studies
PCCW Teleservices understands the importance of delivering results every day for our clients. We have built a client-centric culture based on performance excellence. Every day and at every level within the organization, we focus on client program performance.
View our call center white papers and case studies to learn more about the results we’ve generated for our clients and what we can do for you. Our call center case studies cover a range of services including voice and non-voice programs; sales, service and technical support; and inbound and outbound. They also cover a variety of industries from technology to telecommunications.
Industry: Insurance | Services: Inbound SalesDownload PDF
Licensed Insurance Case Study
One of the largest insurance companies in the U.S., a brand name in life and health insurance, approached PCCW Teleservices as it sought to revamp its direct marketing efforts. As a full-service, multi-line organization providing insurance and financial services products, the client required a service partner that could handle a diverse array of programs and varying call volumes.
Industry: All | Services: AllDownload PDF
Business-to-Business: Offering Businesses Customized Marketing Solutions
Marketing to businesses requires a different skill set than marketing to consumers. From using finely tuned listening skills in getting past the gatekeeper to applying consultative sales tools in recognizing and uncovering unmet buying opportunities, selling to small and medium sized businesses requires a strict focus on representative selection and detailed training.
Industry: All | Services: AllDownload PDF
Global BPO: Outstanding Near-Shore and Bilingual Support in Panama
Our multilingual global network provides clients with a wide range of flexible and diverse outsourcing alternatives. The Republic of Panama, located nearby in Central America, is fast becoming the location of choice for experienced outsourcing clients who have taken advantage of all that Panama has to offer – for both English and Spanish outsourcing initiatives.
