PCCW Teleservices Call Center and Business Process Outsourcing Testimonials
Here’s what a few of our clients have to say!
“The major reason we work with PCCW Teleservices is that you give us the ‘red carpet’ treatment…you have the best group of agents I have ever worked with in my 20 years of experience.”
Vice President,
Leading Insurance Company
“PCCW Teleservices is over-delivering on the SPH and sales targets. This performance has really helped us lower the cost off acquisition, which is great news.”
Channel Manager,
Leading Energy Company
“Service matters much! Our contact center performs a critical role in achieving a desired customer experience, as well as loyalty, and PCCW provides exactly the kind of professional service needed to meet those requirements. We’re confident that we are able to achieve the maximum in terms of value-add at our contact center because of the strategic partnership we have with PCCW.”
May Zhang,Support Operations, Customer Care,
Nokia China
“At Cathay Pacific Loyalty Programmes, we believe excellent customer service provides the sharpest competitive edge for the company, so we strive to deliver the best service quality to our members. Sharing the same vision, PCCW Teleservices works closely with us in this ongoing quest for excellence.”
Stephen J. Rackstraw, Manager Member Services
Cathay Pacific Loyalty Programmes Ltd
“Congratulations on your performance results. Not only did you achieve the highest quarterly CSAT for Asia/Pacific, but with 92%, it was the highest CSAT worldwide.”
Regional Business Leader,
Apple Care
“It’s great to see PCCW Teleservices taking a leadership role and showing how outsourcing service providers must focus attention on the highest standards of compliance and customer interactions.”
Jane Bulman, Executive Director of Telemarketing Services,
Comcast
