PCCW is the largest and most comprehensive communications provider in Hong Kong and one of Asia's leading players in Information & Communications Technologies (ICT).

As a market leader, our contact center outsourcing business deploys cutting-edge technologies, world-class management practices and operational processes that have attracted clients ranging from banking and financial institutes, to government bodies, airlines and hospitality players.

To grow our business, we are looking for energetic people who strive for personal and professional development in a company that nurtures innovative spirit, teamwork and open communication. We provide best-in-class training and development opportunities for employees who are customer oriented with a global perspective. If you aspire to join our team, please send us your resume immediately – quoting the position in which you are interested, plus your present and expected salary – to our Human Resources Department section by email, post or fax.

We require enthusiastic service-oriented people to handle customers' telephone queries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The successful candidate should meet the following requirements:

• Secondary education or above with at least 1 year of proven customer service or sales experience in the telecommunications / mobile industry
• Fluent in English, Mandarin & Cantonese
• Exposure in the information technology (IT) / telecommunication / mobile / finance / banking or e-Commerce / tourism or travel industry is a definite advantage
• Strong interpersonal skills and enjoy helping people
• Willing to perform 24-hour shift duties including Sat/Sun/Public Holidays

Post: PCCW Limited, Human Resources Department, 16/F, Lockhart Exchange Building, 3 Hennessy Road, Wan Chai, Hong Kong
Email: ycktrain@pccw.com
Fax: 2637 7277
Recruitment Hotline: 852 2888 2014

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]

Looking for a career in the travel industry? Enjoy talking to, and serving customers? Then this could be the job for you!

Located in Tsuen Wan, PCCW provides a dedicated 24-hour service center for a leading international airline. We are now seeking suitable people for the airline's loyalty and frequent flyer program to deal with members in a sensitive, caring and professional manner. Successful applicants will contribute to the total customer experience by handling queries, identifying service issues and resolving customer issues tactfully and in a timely manner.

If you meet the following requirements, or have extensive call center knowledge and hands-on skills, then we would like to hear from you:

• Fluency in English is essential
• Good command of spoken Mandarin/Korean/Japanese would be a distinct advantage
• At least 2 years' proven customer service experience in airline/tourism/travel industries, or loyalty programs is preferred Applicants with customer service experience in other industries, such as banks, hotels and telecoms, would be considered.
• Knowledge of airline reservation and ticketing systems would be a plus
• Strong and tactful customer service skills are crucial
• Mature personality is desirable.

Benefits:

• Competitive salary
• Incentive bonus
• Non-contributory provident fund
• Medical coverage
• 5-day working week
• 14 days' paid annual leave
• Shift allowance (if applicable).

If you aspire to an exciting and rewarding career, please send us your resume immediately – quoting the reference number, plus your present and expected salary – via email to ycktrain@pccw.com or fax to 2637 7277 or post to PCCW Limited, Human Resources Department, 16/F Lockhart Exchange, 3 Hennessy Road, Wan Chai, Hong Kong.

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]

We require enthusiastic service-oriented people to handle customers telephone queries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

The successful candidate should meet the following requirements:

• Form Five Graduate or above
• Good at customer services
• Good interpersonal and communication skills
• Cantonese speaker
• Willing to perform shift duties on public holidays and weekends
• Working Hours : 0800 –2400
  

Post: PCCW Limited, Human Resources Department, 16/F, Lockhart Exchange Building, 3 Hennessy Road, Wan Chai, Hong Kong
Email: ycktrain@pccw.com
Fax: 2637 7277
Recruitment Hotline: 852 2883 9022

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]

We operate and manage a dedicated contact center for a major entertainment and hospitality company, and we are now looking for people with a sensitive, caring and professional manner to deliver unparalleled customer service to guests. You will be required to contribute to the total customer experience by handling inquiries and correspondence, resolving issues and consolidating customer feedback, as well as identifying service issues in a tactful and timely manner.

The successful candidate should meet the following requirements:

• Form Five graduate or above
• A flair for customer service
• Good interpersonal and communications skills
• Fluent in English, Mandarin & Cantonese
• Willing to perform shift duties on public holidays and at weekends
  

Post: PCCW Limited, Human Resources Department, 16/F, Lockhart Exchange Building, 3 Hennessy Road, Wan Chai, Hong Kong
Email: ycktrain@pccw.com
Fax: 2637 7277

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]

We invite aggressively-motivated telesales professionals to sell banking services and products to selected customer bases. These professionals are required to interface with customers via telemarketing, with the aim of closing orders and generating revenue. You will be provided with intensive training in the areas of advanced telemarketing skills and technology. You will work in our call center in Wan Chai.

The successful candidate should meet the following requirements:

• Secondary education or above with 1 year of experience in selling or telesales job, preferably gained in banking or finance industries
• Confident, self-motivated and sales-oriented towards closing customer orders over the phone.
• Good command of English, Cantonese and preferably Mandarin

Post: PCCW Limited, Human Resources Department, 16/F, Lockhart Exchange Building, 3 Hennessy Road, Wan Chai, Hong Kong
Email: ycktrain@pccw.com
Fax: 2637 7277
Recruitment Hotline: 852 2883 4814

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]

We invite aggressively-motivated telesales professionals to sell insurance services and products to selected customer bases. These professionals are required to interface with customers via telemarketing with the aim of closing orders and generating revenue. You will be provided with intensive training in the areas of advanced telemarketing skills and technology.

The successful candidate should meet the following requirements:

• F.5 or above with 1-2 years of experience in selling or telesales job, preferably gained in insurance industries
• Professional qualification of IIQE Paper I, II / I, III) is a definite advantage
• Confident, self-motivated and sales-oriented towards closing customer orders over the phone.
• Good command of English, Cantonese and preferably Mandarin

Post: PCCW Limited, Human Resources Department, 16/F, Lockhart Exchange Building, 3 Hennessy Road, Wan Chai, Hong Kong
Email: ycktrain@pccw.com
Fax: 2637 7277
Recruitment Hotline: 852 2888 1262

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]

We require enthusiastic service-oriented people to handle customers telephone queries and requests in a professional and timely manner. You will receive professional training in customer service and products that will provide you with the skills and knowledge required for a successful career

The successful candidate should meet the following requirements:

• Form Five graduate or above
• Good at customer services
• Good interpersonal and communication skills
• Cantonese speaker
• Willing to perform shift duties on public holidays and weekends
• Working hours : 0800 –2400

Post: PCCW Limited, Human Resources Department, 16/F, Lockhart Exchange Building, 3 Hennessy Road, Wan Chai, Hong Kong
Email: ycktrain@pccw.com
Fax: 2637 7277
Recruitment Hotline: 852 2883 9022

PCCW is an equal opportunities employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately on request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. When necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services that relate to the advertised position. You may decline to provide your personal data, in which case PCCW may not be able to process your job application.[ top ]