PCCW Teleservices is proud to be one of the winners in the 2008 Top 50 Teleservices Agencies International Ranking Award organized by Customer Inter@ction Solutions magazine in the US. Our achievements have been recognized by this awards scheme every year since 2004.

These rankings identify the top domestic and international inbound and outbound teleservices agencies, according to volumes of billable teleservices minutes completed over the last year. This scheme serves as a global industry benchmark among large-scale, high-capacity teleservices agencies.

Top Outsourcer Awards 2007

PCCW Teleservices scooped a glittering array of accolades in the Top Outsourcer Awards 2007 staged by ContactCenterWorld.com, a leading global support organization for the contact center industry.

Top Outsourcer Awards 2007 is widely regarded as the industry’s benchmark of excellence and provides useful information on the latest trends. PCCW Teleservices was ranked in the top 20 of all classes and No.1 in the following categories:

• Inbound automated call handling
• Outbound SMS volume
• Number of outbound agents serving APAC
• Number of blended agents serving APAC.