| Company > Press room |
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December 2005 |
This, the 5th annual HKACE Customer Service Excellence Awards event aimed to promote and reward member organizations and individuals for outstanding customer service. Phyllis Chan of Quality Assurance won the silver award in the Internal Support Service category. |
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| Phyllis Chan (center) shared her happiness with colleagues. |
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| November 2005 |
As winner of the Outsourced Contact Center of Year in Hong Kong, we participated in the 2nd Regional Call Center Awards in Singapore. We competed with winners from Singapore, Malaysia and Thailand and won the Bronze Award. The concept of this awards program is to facilitate contact center learning and development at national, regional and global levels. |
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| November 2005 |
Hong Kong Call Center Awards is a major annual event organized by the Hong Kong Call Center Association to recognize individuals and businesses that strive to meet customer expectations and deliver outstanding levels of customer service through call centers.
At the 6th annual Hong Kong Call Centre Awards event, PCCW Teleservices won two center and five individual awards as below:
| Center awards: |
| 1 |
Gold |
Outsourced Contact Center of the Year Over 100 Seats – Teleservices (this was the second time Teleservices won this gold award) |
| 2 |
Silver |
Contact Center of the Year Under 30 Seats – the Nokia Careline Program |
| Individual awards: |
| 1 |
Silver |
Contact Center Manager of the Year – Lawrence Lam of Fixed Line Call Center |
| 2 |
Bronze |
Team Leader of the Year – Cherry Chan of Guangzhou Call Center |
| 3 |
Silver |
Contact Center Professional of the Year – Kevin Yeung of Hong Kong Tourism Board Program |
| 4 |
Bronze |
Contact Center Professional of the Year – Taki Ying of AXA Program |
| 5 |
Silver |
Contact Center Champion of the Year – Kevin Hui of Nokia Careline Program |
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| Tommy Chung, Head of Contact Center Business (2nd from right) congratulates his colleagues. |
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June 2005 |
We won the prestigious Best China Customer Service Center Award, organized by the Guangdong Information Industry Association. This demonstrated our leading position and contribution to the call center industry. The judging process comprised written submissions and on-site assessment by a group of call center professionals.
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| Anne Tsoi, AVP Regional Operation, at the presentation ceremony. |
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| March 2005 |
Customer Inter@ction Solutions® Magazine, established in 1982, is a leading authority on inbound, outbound and customer service management in the US. The publication’s exclusive Top 50 Teleservices Agencies ranking is designed to recognize teleservices agencies for being the largest in the industry, measured by the amount of teleservices provided during the previous year. PCCW Teleservices won this award for two consecutive years in the 20th and 21st annual Top 50 Teleservices Agencies ranking exercises.
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