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| Company > Press room |
| News and events |
Date |
News and Events |
| Nov, 2009 |
PCCW Teleservices won the two main contact center awards and the Gold Award of the Decade at the 10th Hong Kong Call Center Association Awards ceremony. This annual event is organized by the Hong Kong Call Center Association (HKCCA) to recognize companies that deliver outstanding levels of service through their contact center operations. |
| Aug, 2009 |
PCCW Teleservices has signed an agreement to acquire controlling 70% stakes in two contact centre outsourcing businesses, Interactive Teleservices in the USA and BPO Teleservices in the Philippines. Already running one of the largest contact center operations in Asia, PCCW increased its agent positions by around 2,500 to over 5,500 following the transaction. The two companies together operate a network of six English speaking call centers in Ohio and Nebraska in the U.S., one Spanish speaking center in Panama, and two centers in Manila providing services to U.S. companies. |
| Apr, 2008 |
PCCW Teleservices is proud to be one of the winners in the 2008 Top 50 Teleservices Agencies International Ranking Award organized by Customer Inter@ction Solutions magazine in the US. |
| Jan, 2008 |
PCCW Teleservices scooped a glittering array of accolades in the Top Outsourcer Awards 2007 staged by ContactCenterWorld.com |
| 2nd Nov, 2007 |
PCCW Teleservices won three remarkable awards in the 2007 Asia Pacific Customer Service Recognition of Excellence scheme. The awards were presented by the Asia Customer Service Association, supported by numerous government departments within mainland China with the backing of reputable and well-established associations in Hong Kong, Taiwan, Thailand, Malaysia, the Philippines, Korea, Australia and Indonesia. |
| 19th Oct, 2007 |
PCCW Teleservices was awarded the 2007 China Call Centre Ten Years Achievement Award. The award was presented by the China CRM Committee, China Federation of IT Promotion (CFIP) and the Customer Contact Centre Standard Committee (CCCS) after they evaluated contributions made by contact center industry participants in China over the past 10 years. |
| 12th Oct, 2007 |
PCCW won the Grand Award at the 8th Annual Hong Kong Call Center Association Awards, with PCCW Teleservices receiving three contact center and four individual awards. |
| 18th Sep, 2007 |
PCCW Teleservices was awarded the Best China Call Center in 2007 (outsourcing) title. The accolade was presented by the China Call-Center & CRM Association, the Call Center Occupational Standards Committee of the Ministry of Information Industry and the Customer Care & Management World Group. |
| 12th Apr, 2007 |
Our contact center operations and in-house developed CRM solution were awarded the "2007 China's Best Outsourced Contact Center Award" and "2007 China's Best CRM Solution Award¡¨respectively in the nation-wide contact center award in China, the "2007 China's Best Contact Center and CRM Awards". |
| 2nd Apr, 2007 |
PCCW Teleservices established a presence
in the Philippines via a partnership with IPVG Corp's wholly-owned,
call-center subsidiary, IP-Contact Center Outsourcing Inc
(IPCCO). |
| Mar, 2007 |
PCCW Teleservices has been ranked among the Top 50 Teleservices Agencies in 2007 by the most authoritative source on inbound, outbound, and customer service management in US, the Customer Inter@ction SolutionsR Magazine. We have got this recognition for four consecutive years since 2004. |
| 5th Feb, 2007 |
PCCW Teleservices was awarded a certificate of merit
in the 2006 Hong Kong Awards for Industries: Productivity
and Quality. |
| 26th Jan, 2007 |
PCCW Teleservices won two gold awards in the HKACE Customer
Service Excellence Awards 2006 organized by the Hong Kong
Association for Customer Service Excellence. |
| 19th Oct, 2006 |
At the 7th Hong Kong Call Center Assocation Awards, PCCW
Teleservices won three center awards and four individual
awards |
| 6th July, 2006 |
PCCW Teleservices won the Best China Customer Service
Center Award organized by the Guangdong Information Industry
Association Customer Service Committee. |
| Mar, 2006 |
PCCW Teleservices was ranked among the Top 50 Teleservices
Agencies in the world by Customer Inter@ction Solutions,
a US-based magazine, specializing in the global contact
center industry. |
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