About us

PCCW Teleservices is an operating division of HKT Group Holdings Limited (HKT), which is a wholly-owned subsidiary of PCCW Limited and holds the PCCW Group's telecoms services, media and IT solutions businesses. PCCW/HKT is Hong Kong's premier telecommunications provider and a world-class player in Information and Communications Technologies.

PCCW Teleservices is PCCW's successful contact management outsourcing business. Operating one of the most sophisticated 24/7, multi-channel contact management centers via hubs in mainland China, Hong Kong, United States, Philippines and Panama, PCCW Teleservices helps companies - large and small, local and multinational - to design and implement customer relationship business process outsourcing (BPO) solutions across diverse markets.

PCCW Teleservices can derive a customer-oriented solution from proven best practice, customer management expertise and resilient telecommunication network to address your business needs. Our commitment to quality and efficiency has won a glittering array of industry recognition from worldwide organizations.