About PCCW Teleservices Premier Business Process Outsourcing

International Contact CenterPCCW Teleservices is a premier business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines, and Panama.

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. Your business is our language…and we have the multilingual capabilities to help you speak with over half of the world’s population.

It is our vision to be the leading customer management service provider delivering innovative customized solutions to multinational clients.

Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Managing over 90 million customer and prospect contacts annually in 15 different languages, our solutions help clients improve customer satisfaction, increase revenue generation opportunities, and obtain greater cost efficiencies overall.

Company Name PCCW Teleservices
Experience Contact Center operations since 1992
Employees Over 11,000 employees worldwide
Global Contact Center Network 15 locations with 24x7x365 capabilities
Languages Served English, Spanish, Mandarin, Cantonese, Portuguese, Arabic, Japanese, Korean, and other Asian languages
Services

Revenue Generation

Customer Care

Back Office Processes

Industry Specialties Finance Services and Insurance
Telecommunications and Cable
Technology
Travel, Lifestyle, and Entertainment
Parent Company PCCW Teleservices is an operating subsidiary of HKT, which is majority-owned by PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers. Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile. To learn more about PCCW and HKT, please visit www.pccw.com.

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