About PCCW Teleservices Premier Business Process Outsourcing
PCCW Teleservices is a premier business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines, and Panama.
We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. Your business is our language…and we have the multilingual capabilities to help you speak with over half of the world’s population.
It is our vision to be the leading customer management service provider delivering innovative customized solutions to multinational clients.
Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Managing over 35 million customer and prospect contacts annually in 15 different languages, our solutions help clients improve customer satisfaction, increase revenue generation opportunities, and obtain greater cost efficiencies overall.
| Company Name | PCCW Teleservices |
| Experience | Contact Center operations since 1992 |
| Employees | Over 6,000 employees worldwide |
| Global Contact Center Network | 18 locations with 24x7x365 capabilities |
| Languages Served | English, Spanish, Mandarin, Cantonese, Portuguese, Arabic, Japanese, Korean, and other Asian languages |
| Services | |
| Industry Specialties | Finance Services and Insurance Telecommunications and Cable Technology Travel, Lifestyle, and Entertainment |
| Parent Company | PCCW Teleservices is an operating division of HKT Group Holdings Limited (HKT), which is a wholly-owned subsidiary of PCCW Limited and holds the PCCW Group’s telecoms services, media and IT solutions businesses. PCCW/HKT is Hong Kong’s premier telecommunications provider and a world-class player in Information and Communications Technologies. As the provider of Hong Kong’s first quadruple-play experience, PCCW/HKT offers a range of innovative media content and services across four platforms – fixed-line, broadband Internet access, TV and mobile. In addition, the Group meets the sophisticated needs of the local and international business community, while supporting network operators with cutting-edge technical services and handling large-scale IT outsourcing projects for public and private sector organizations. To learn more about PCCW and HKT, please visit www.pccw.com. |
