PCCW Teleservices Industry Awards, Associations and Special Credentials

PCCW Teleservices has a strong commitment to quality and efficiency. We belong to several associations that allow us to share best practices with others while at the same time further refine our skills. We also have numerous special credentials in this industry.

PCCW Teleservices is a proud member of the following organizations:

PCCW Teleservices has the ability to achieve the highest levels of industry credentials. Some of our credentials within our business units include:

PCI Compliance (PCI DSS, Level 1 PSP)
SAS70 (in progress)
American Teleservices Association – Self-Regulatory Organization (ATA-SRO) Accredited
COPC Certified Standards
ISO 9001/2000 Standards
Six Sigma Processes

We are proud of the numerous awards and honors we’ve received that further validate our leadership position in the contact center and BPO industries.

	Best China Customer Contact Center Awards Presented by 51Callcenter Best China Outsourcing Customer Contact Center, 2010 Best China Outsourcing Customer Contact Center (Inbound), 2011
	Best China Contact Call Center Awards Presented by The China Federation of IT Promotion (CFIP) Best China Call Center, 2011 Best China Call Center for Individual Customers, 2011
	Top 50 Teleservices Agency in 2002 – 2012 Presented by Customer Interaction Solutions Magazine (US) Interactive Inbound – No. 4 Outbound – International – No. 2 Inbound – International – No. 3 Outbound – Domestic US – No. 4 Global Aggregate – No. 5 Inbound – Domestic US – No. 20
	Top Outsourcer Awards 2005 – 2010 Presented by ContactCenterWorld.com, a leading global organization for the contact center industry Top outsourcer rankings (either top 10 or top 20 ranking) across a broad range of metrics… Outbound number of agents serving APAC and the Americas number of seats and percentage growth of seats number of agents for both B2C and B2B Inbound number of seats and percentage growth of seats number of agents serving APAC and the Americas email and automated call handling volume number of agents for both B2C and B2B
	Top Ranking Performer Awards Presented by ContactCenterWorld.com, a leading global organization for the contact center industry Best Outbound Campaign – 2006 Best Contact Center Leader (finalist) – 2006
	Asia Pacific Customer Service Excellence Programme Presented by the Asia Customer Service Association Asia Pacific Customer Service Centre Award, 2007 Asia Pacific Outsource Centre Award, 2007 Asia Pacific Customer Service Manager Merit Award, 2007
	Hong Kong Call Centre Association Awards 2001-2011 Presented by the Hong Kong Call Centre Association Best Call Center Vendor Award for Training & Recruitment Services, 2002 Gold Award for Outsourced Contact Centre of the Year, 2005, & 2006 Gold Award for Outsourced Contact Centre of the Year (Inbound), 2007, 2008, 2009, & 2011 Gold Award for Outsourced Contact Centre of the Year (Outbound), 2003, 2007, 2008, & 2009 Grand Award of the Decade, Gold Level, 2009 2 Gold/2 Silver Awards for Off-shore Contact Centre of the Year within 2003, 2004, 2007, & 2010 Silver Award for Mystery Caller Assessment Award, 2011
	Best China Call Center Presented by the China Call-Center & CRM Association (CNCCA), the Call Center Occupational Standards Committee of the Ministry of Information Industry (MICCOS) and the Customer Care & Management World Group (CCMW) Best Outsourced Call Center, 2007
	China Call Centre Achievement Award Presented by the China CRM Committee, China Federation of IT Promotion (CFIP) and the Customer Contact Centre Standard Committee (CCCS) Best Outsourced Contact Center Award, 2007 Best CRM Solution Award, 2007 Ten Years of Achievement, 2007
	Direct Marketing Association Awards Presented by Direct Marketing Association Best in Class Facility Award (for Influent Panama), 2006
	Contact Center and Internal Support Service Awards Presented by Hong Kong Association for Customer Service Excellence Gold Award, 2006
	Hong Kong Awards for Industries Presented by HK Productivity Council Contact Center Award, 2006 Productivity & Quality – Certificate of Merit, 2006
	China Customer Service Center Awards Presented by Guangdong Information Industry Association Customer Service Committee Best Customer Service Center, 2005, 2006, & 2007
	Technology Innovation Awards Presented by TechColumbus Outstanding Technology Team (finalist), 2008
	Industry Leader Award Presented by the American Teleservices Association Industry Leader, Gold Level, 2004
	Global Call Center Awards Presented by Frost & Sullivan Best Call Center Award in Greater China, 2003
	Call Center of the Year Presented by Call Center Magazine Call Center of the Year Award, 2002
	Inc Magazine Top 5000 Award 2007 – 2008 Presented by Inc. magazine’s first-ever Inc 5,000 list of the fastest growing private companies in the US