PCCW Teleservices in the News
PCCW Teleservices continually works to provide the most innovative, customized solutions for our clients in order to generate the best return on investment possible. From hiring new subject matter experts and introducing new services to merging with Influent, to expanding our global coverage and language support, you will learn what we’ve been up to lately in our media section.
Browse the news articles below to learn more about PCCW Teleservices and Influent, Inc. before and after the merger.
December 2010
360′CRM Completes ATA-SRO Accreditation Audit of Influent
360′CRM announced the successful completion of the American Teleservices Association Self-Regulatory Organization (ATA-SRO) audit and accreditation for Influent, a leading provider of customer outsourcing solutions.
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November 2010
Influent / PCCW Teleservices once again ranks among the top outsourcers in the world.
ContactCenterWorld, a global association for contact center best practices, announced the results of the 2010 Top Outsourcer Awards and rankings.
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June 2010
Business First announces Influent as one of the Top 100 Private Companies in central Ohio.
May 2010
Ernst & Young names Andy Jacobs, CEO of Influent, as an award finalist for the Entrepreneur of the Year Award.
April 2010
Influent continues it’s ascent among the Customer Interaction Solutions magazine annual top teleservices agencies rankings.
Influent ranked eighth in the overall Global Aggregate Ranking fueled by Top 10 rankings in Inbound International, Outbound Domestic, Outbound International, and Inbound Interactive lists.
November 2009
PCCW Teleservices Awarded Three Honors by HKCCA
PCCW Teleservices won the two main contact center awards and the Gold Award of the Decade at the 10th Hong Kong Call Center Association Awards ceremony. This annual event is organized by the Hong Kong Call Center Association (HKCCA) to recognize companies that deliver outstanding levels of service through their contact center operations.
September 2009
For the third consecutive year, Influent has been honored by Inc. magazine on its annual Inc. 5,000 list of the fastest-growing private companies in the country.
June 2009
Business First announces Influent as one of the Top 100 Private Companies in central Ohio.
February 2009
Influent is selected as one of the top diverse businesses in the United States.
Dell is the leading national sponsor of the DiversityBusiness.com National Business Awards Program.
November 2008
The American Teleservices Association Self-Regulatory Organization (ATA SRO) has announced that Ted Bernard, Senior Vice President at industry-leading teleservices provider Influent, has earned the certified auditor designation.
April 2008
PCCW Teleservices Ranked Top 50 International Teleservices Agencies
PCCW Teleservices is proud to be one of the winners in the 2008 Top 50 Teleservices Agencies International Ranking Award organized by Customer Inter@ction Solutions magazine in the US.
January 2008
ContactCenterWorld Honored PCCW Teleservices with Top Outsourcer Award
PCCW Teleservices scooped a glittering array of accolades in the Top Outsourcer Awards 2007 staged by ContactCenterWorld.com.
November 2, 2007
PCCW Teleservices Won Three Customer Service Excellence Awards
PCCW Teleservices won three remarkable awards in the 2007 Asia Pacific Customer Service Recognition of Excellence scheme. The awards were presented by the Asia Customer Service Association, supported by numerous government departments within mainland China with the backing of reputable and well-established associations in Hong Kong, Taiwan, Thailand, Malaysia, the Philippines, Korea, Australia and Indonesia.
October 19, 2007
PCCW Teleservices Awarded 2007 China Call Center Award
PCCW Teleservices was awarded the 2007 China Call Centre Ten Years Achievement Award. The award was presented by the China CRM Committee, China Federation of IT Promotion (CFIP) and the Customer Contact Centre Standard Committee (CCCS) after they evaluated contributions made by contact center industry participants in China over the past 10 years.
October 12, 2007
PCCW Teleservices Honored with Grand Award
PCCW won the Grand Award at the 8th Annual Hong Kong Call Center Association Awards, with PCCW Teleservices receiving three contact center and four individual awards.
September 18, 2007
PCCW Teleservices Awarded Best China Call Center
PCCW Teleservices was awarded the Best China Call Center in 2007 (outsourcing) title. The accolade was presented by the China Call-Center & CRM Association, the Call Center Occupational Standards Committee of the Ministry of Information Industry and the Customer Care & Management World Group.
June 2007
Twenty-Second Annual Top 50 Inbound Teleservices Agencies Ranking
April 12, 2007
PCCW Teleservices Contact Center Operations and CRM Solution Awarded Multiple Honors
Our contact center operations and in-house developed CRM solution were awarded the “2007 China’s Best Outsourced Contact Center Award” and “2007 China’s Best CRM Solution Award”respectively in the nation-wide contact center award in China, the “2007 China’s Best Contact Center and CRM Awards”.
March, 2007
PCCW Teleservices Ranked Top 50 Teleservices Agencies
PCCW Teleservices has been ranked among the Top 50 Teleservices Agencies in 2007 by the most authoritative source on inbound, outbound, and customer service management in US, the Customer Inter@ction SolutionsR Magazine. We have got this recognition for four consecutive years since 2004.
March 2007
What NOT to Do When You’re Marketing to Hispanics – 10 Useful Tips
February 5, 2007
PCCW Teleservices Recognized for Productivity and Quality
PCCW Teleservices was awarded a certificate of merit in the 2006 Hong Kong Awards for Industries: Productivity and Quality.
January 26, 2007
PCCW Teleservices Receives Two Gold Awards
PCCW Teleservices won two gold awards in the HKACE Customer Service Excellence Awards 2006 organized by the Hong Kong Association for Customer Service Excellence.
October 19, 2006
PCCW Teleservices Takes Home Seven Call Center Awards
At the 7th Hong Kong Call Center Association Awards, PCCW Teleservices won three center awards and four individual awards
July 15, 2006
Influent Happily Growing in Dublin
Story by Adam Sichko THE COLUMBUS DISPATCH
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July 6, 2006
PCCW Teleservices Acknowledged as Best China Customer Service Center
PCCW Teleservices won the Best China Customer Service Center Award organized by the Guangdong Information Industry Association Customer Service Committee.
March, 2006
PCCW Teleservices Ranked a Top 50 Teleservices Agency
PCCW Teleservices was ranked among the Top 50 Teleservices Agencies in the world by Customer Inter@ction Solutions, a US-based magazine, specializing in the global contact center industry.
December 29, 2005
Call-center company thriving
Story by Ken Stammen THE COLUMBUS DISPATCH
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November 8, 2004
Telemarketers Expect Less Attention on Offshoring Issue
Article from www.dma.org
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June 16, 2004
Teleservices Council Operating Committee.
Article from www.dma.org.
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June 2, 2004
An Onshore Look at Offshore
Article from www.dma.org.
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May 1, 2004
Some Call Centers Cope, Others Prosper.
Article by Richard Levey of DIRECT.
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July 13, 2003
Dialing for Dollars Still Makes Sense
Story by Ken Stammen THE COLUMBUS DISPATCH
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June 19, 2003
Panel: Commodity Telemarketing Not In Industry’s Future
Story by Scott Hovanyetz Originally posted on http://www.dmnews.com
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