PCCW Teleservices Press Releases

December 20, 2011Download PDF

PCCW Teleservices honored with Hong Kong Call Centre Association’s Outsourced Contact Centre Award

PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Outsourced Contact Centre of the Year (Inbound)” at the 12th Annual Hong Kong Call Centre Association Awards.

October 27, 2011Download PDF

PCCW Teleservices Awarded Best China Outsourcing Customer Contact Center

PCCW Teleservices has been awarded the “Best China Outsourcing Customer Contact Center of the Year (Inbound)” at the Annual China Best Customer Contact Center Awards 2011.

August 16, 2011Download PDF

PCCW Teleservices Awarded “Best China Call Center” by The China Federation of IT Promotion

PCCW Teleservices is pleased to announce its recognition in the 9th Annual China Call Center Industry Forum and Best Chinese Customer Contact Center & Managers Awards, ceremoniously held in Lijiang, Yunnan Province, PRC.

May 6, 2011Download PDF

PCCW Teleservices Achieves PCI Compliance

PCCW Teleservices, a premier provider of global outsourcing solutions, has successfully achieved the highest level (Level 1) compliance of Payment Card Industry Data Security Standard (PCI DSS).

March 14, 2011Download PDF

Influent Rebranded as PCCW Teleservices

Influent, a leading customer contact business in the Americas, has completed its brand integration with PCCW Teleservices, a premier provider of outsourcing solutions operating one of the most sophisticated contact center networks in Asia.

February 24, 2011Download PDF

Influent-PCCW Teleservices Employees Donate to Charities Across the Country

Employees of Influent-PCCW Teleservices hold events throughout the year to help communities where they are located. This is especially meaningful during the winter season and employees are proud to announce that over 400 pounds of food, hundreds of winter clothing items, and over $5,000 in direct contributions were contributed to various community service organizations and individuals during this past holiday season.

December 14, 2010Download PDF

Influent Achieves Industry Distinction

The American Teleservices Association Self-Regulatory Organization (“ATA-SRO”) has announced that Influent, a leading provider of customer contact outsourcing solutions, has achieved full accreditation. This accreditation identifies Influent as adhering to the teleservices industry best practices and all regulatory requirements.

October 15, 2010Download PDF

Influent enhances executive team

Influent, a leading provider of world-class, global contact center services, is pleased to announce two recent additions to its Executive Team: Bob Murray, Chief Information Officer, and Dave Shapiro, Senior Vice President – Business Development. With a strong and growing global footprint, the addition of these experienced business leaders with their unique talents will help Influent to continue its growth as a recognized leader in the call center outsourcing industry.

July 20, 2010Download PDF

Influent and PCCW Teleservices Complete Merger

Influent, a leading provider of outsourced customer sales and service solutions, announced that all aspects of its merger with PCCW Teleservices have been completed. With common management and operational philosophies, as well as shared perspectives on future development opportunities, PCCW Teleservices has made a significant investment in Influent. The two companies operate complementary networks bringing significant value to all clients.

August, 2009

PCCW Teleservices Acquires Two Contact Centre Outsourcing Businesses

PCCW Teleservices has signed an agreement to acquire controlling 70% stakes in two contact centre outsourcing businesses, Interactive Teleservices in the USA and BPO Teleservices in the Philippines. Already running one of the largest contact center operations in Asia, PCCW increased its agent positions by around 2,500 to over 5,500 following the transaction. The two companies together operate a network of six English speaking call centers in Ohio and Nebraska in the U.S., one Spanish speaking center in Panama, and two centers in Manila providing services to U.S. companies.

February 5, 2009 Download PDF

Influent adds new team members

Influent, a leading provider of outsourced customer sales and service solutions with call center facilities in the U.S., Philippines and Panama, is pleased to announce several additions and changes to our operational staff due to company growth. While many organizations have been forced to reduce employment levels during this challenging economic environment Influent continues to grow entering 2009.

February 3, 2009 Download PDF

TechColumbus has announced Influent as a finalist for one if its 2008 Innovation Awards

DUBLIN, OH; February 3, 2009, –– TechColumbus, a professional advocacy organization for tech-based economic development, has announced the Influent is a finalist for one of its 2008 Innovation Awards. Recognizing outstanding achievements in technology and innovation, the TechColumbus awards have been honoring companies on the forefront of technology achievement since 1997. Influent, a leading provider of outsourced customer sales and service solutions with call center facilities.

November 10, 2008 Download PDF

Mindy Cubrich has been promoted to Vice President of Client Services

DUBLIN, OH; November 10, 2008 –– Influent, a leading provider of outsourced customer sales and service solutions with call center facilities in the U.S., Philippines and Panama, is pleased to announce that Mindy Cubrich has been promoted to Vice President of Client Services. Mindy will be responsible for the overall development of the Client Services team and support managers. She brings with her over 18-years of call center industry experience across a broad array of positions including…

August 31, 2007Download PDF

Influent honored by Inc. magazine on its first-ever Inc. 5,000 list of the fastest-growing private companies in the country

DUBLIN, OH; August 31, 2007 –– Influent, a leading provider of outsourced customer sales and service solutions with call center facilities in the U.S., Philippines and Panama, has been honored by Inc. magazine on its first-ever Inc. 5,000 list of the fastest-growing private companies in the country. The Inc. 5,000, an extension of Inc. magazine’s annual Inc. 500 list, catches many businesses that are too big to grow at the pace required to make the Inc. 500, as well as a host of smaller firms. Taken as a whole, these companies represent the backbone of the U.S. economy.

April 2, 2007

New PCCW Teleservices Presence in Philippines

PCCW Teleservices established a presence in the Philippines via a partnership with IPVG Corp’s wholly-owned, call-center subsidiary, IP-Contact Center Outsourcing Inc (IPCCO).

September 19, 2006Download PDF

Influent Significantly Expands Account Management Team To Support Client Growth

Dublin, OH; September 19, 2006 — New inbound and outbound client opportunities combined with existing client growth prompted Influent to significantly expand the depth and breadth of its growing Client Services team.

September 11, 2006 Download PDF

Influent Names Jeffery V. Kent to Newly Created Role of Chief Information Officer

DUBLIN, OH; September 11, 2006 — Influent, among the nation’s largest call center outsourcing solution providers with ten company-owned call centers in the U.S., the Philippines and Panama, announced today the appointment of IT industry veteran Jeffery V. Kent, to the newly created role of Chief Information Officer.

June 21, 2006 Download PDF

Influent Chooses Dublin, Ohio for New Global Quality Center

DUBLIN, OH; June 21, 2006 — In reaffirming its focus on the quality of services it provides to clients, Influent announced it has opened a new Global Quality Center in Dublin, OH. Influent is recognized as one of the largest providers of outsourced customer sales and service solutions in the United States.

June 9, 2006 Download PDF

Influent’s Colón, Panama Contact Center Honored as a “Best In Class” Facility by the Direct Marketing Association’s Teleservices Council

DUBLIN, OH; June 9, 2006 — The Direct Marketing Association (DMA) has selected Influent’s Colón, Panama contact center as an exemplary “best in class” facility.

May 24, 2006 Download PDF

Influent Announces the Opening of its Second Offshore Customer Contact Center in the Philippines

Dublin, OH; May 24, 2006 — Influent announced today it expects to increase its employment dramatically to over 1,000 associates by year-end in the Philippines with the opening of its second customer contact center in Manila.

May 19, 2006 Download PDF

Influent Honored With Customer Inter@ction Solutions® Magazine’s Top 50 Teleservices Agencies Award 2006

DUBLIN, OH; May 19, 2006 – Technology Marketing Corporation’s (TMC) Customer Inter@ction Solutions® magazine has ranked Influent as one of the Top 50 Teleservices Agencies. Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices for over two decades.

February 6, 2006 Download PDF

Influent Appoints Felipe Osorio as General Manager of Influent Panama

Dublin, OH; February 6, 2006 — Influent, a leading provider of outsourced customer contact solutions with facilities in the U.S., Philippines and Panama, announced today that Felipe Osorio has been appointed General Manager of Influent Panama.

November 28, 2005 Download PDF

Influent Announces New Customer Interaction Center Opening; Assistance Provided by the Ottumwa Area Development Corporation

DUBLIN, OH; November 28, 2005 — Influent, a leading provider of outsourced customer sales and service solutions with offices in the U.S., Philippines and Panama, along with the Ottumwa, Iowa Area Development Corporation announced today that Influent will open a new customer interaction center in downtown Ottumwa located in the Quincy Place Mall.

November 4, 2005 Download PDF

Influent Expands Account Management Team to Support Client Growth

Dublin, Ohio (Novermber 4, 2005) —- Influent today announced three key account management appointments. Michelle Fogle, Charlotte Gallagher, and Vicki Palmisano will play key roles as members of the growing Influent Client Services team.

October 31, 2005 Download PDF

Influent Announces Customer Interaction Center Expansion with Move to New Building in New Philadelphia, OH

Dublin, Ohio (October 31, 2005) —- Influent announced today that it has completed its move to a new 218 seat company-owned customer interaction center in New Philadelphia, Ohio.

October 21, 2005 Download PDF

Influent Honored with 2005 “Fast 50″ Award in Recognition of Revenue Growth

Dublin, Ohio (October 21, 2005) —- Influent had been honored for the second year in a row by Business First publication as a 2005 “Fast 50″ award recipient.

April 18, 2005 Download PDF

Influent Honored With Customer Inter@ction Solutions® Magazine’s Top 50 Teleservices Agencies Award

Dublin, Ohio (April 18, 2005) —- Technology Marketing Corporation’s (TMC®) Customer Inter@ction Solutions® magazine has ranked Influent as one of the Top 50 Teleservices Agencies. Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices for over two decades.

March 15, 2005 Download PDF

Influent Ranked as Fastest Growing Outsourcer of Inbound Contact Center Services

January 30, 2005 Download PDF

Influent Names April Rogers Director, Client Services

Dublin, OH; January 30, 2005 — Influent, a leading provider of outsourced customer contact solutions with facilities in the U.S., Philippines and Panama, announced today that April Rogers has assumed the Position of Director, Client Services. April is responsible for managing Influent’s growing client services team.

November 5, 2004 Download PDF

Influent Expands Hispanic Market Services

July 23, 2004 Download PDF

Children’s Hospital Hematology Camp Honors Influent Inc

July 21, 2004Download PDF

Hayley Weinper Speaks at Information Privacy Forum

September 22, 2003 Download PDF

ITC Announces New Brand Name & International Expansion

Influent to deliver a wide range of customer contact solutions focused on the global marketplace.